Warranty Policy


All EnChroma glasses are warranted against manufacturing defects for two years from the date of purchase. EnChroma warranty coverage is non-transferable and only applies to the original customer or gift recipient.

The warranty does not cover:

  • Loss of eyewear
  • Damage resulting from normal wear and tear
  • Accidents; or intentional alterations. Accidental damage include but are not limited to damage resulting from drops, impact, corrosive chemicals, exposure to extreme temperatures, or heavy pressure.

 

To make a warranty claim, you will need a valid proof of purchase and to return the damaged glasses to us for inspection. If you would like to make a warranty claim for your EnChroma glasses purchased within the last two years, please contact our Customer Support Department. We typically process our warranty claims within one week of receiving the returned glasses.

EXCEPT FOR THE EXPRESS WARRANTY AGAINST MANUFACTURING DEFECTS SET FORTH ABOVE, ENCHROMA MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.

If you have any questions about our warranty policy, please contact customer support by calling +1 (510) 497-0048, by emailing europesupport@enchroma.co.uk, or by writing to us at:

Enchroma International Ltd Returns

C/O Hammer Advanced Logistics

Indeland-Str. 2/4

52249 Eschweiler

Aachen,

 

 

Last modified and effective date: January 12, 2021

Copyright 2020 EnChroma Europe Ltd. All Rights Reserved