Store Policy


Payment

You can pay for your order with Apple Pay, Google Pay or a credit card. EnChroma® accepts Visa, MasterCard, American Express, and Discover. Your credit card will be charged when you place your order. Purchasers must be the account holder or authorized user of the payment method, and must be 18 or older at the time of purchase.

Taxes and Fees

VAT and local sales tax for European orders are included in the price of the product.

Sales and Coupons

Sale items are limited to two per customer. Coupons are not valid on sale items, Certified Refurbished Glasses, Digital Gift Cards, and Repair Services. Offer may not be combined with any other discount or offer.

Backorders and Pre-orders

Backordered products will ship within 1-3 weeks or as soon as the product becomes available.

Cancellation

Orders for in-stock items usually ship the same day or within 24 hours. If you need to cancel an order, please contact us as soon as possible. To cancel an order, email EnChroma customer support at europesupport@enchroma.com. Be sure to include your order number in the subject line.