EnChroma Return and Exchange Policy
EnChroma Return and Exchange Policy
Extended Returns Information
For the 2022 Holiday Season, most of the items purchased between November 1 and December 2, 2022 can be returned until January 31, 2023.
Before activating the 60-day return policy guarantee for all products purchased directly through eu.enchroma.com, please consider the following:
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+44 (0) 1341 407918
Monday to Friday 10am - 6pm CET excluding public holidays
Don't be afraid to give us a call. We are happy to discuss any questions or concerns.
+44 (0) 1341 407918
Monday to Friday 10am - 6pm CET excluding public holidays
We want you to be satisfied with your EnChroma glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through eu.enchroma.com.
If you received EnChroma glasses as a gift and would like to make a return, please follow the return process above. The refund will be processed within 1 to 5 business days after the returned item is received. The refund will be credited to the original purchaser and form of payment. The original purchaser should receive an email notification after an additional 3 to 7 business days following the refund processing.
If you have any questions, please contact us at europesupport@enchroma.com.
1. To initiate a return, please email europesupport@enchroma.com to start the process. Once your return is authorized, you will receive an email with detailed instructions.
2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and mail to the address detailed within the order confirmation email.
4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at europesupport@enchroma.com.
Once we are informed of the order number and customer information from the original order, we can make arrangements for a full refund to the original method of payment. Unfortunately, exchanges are not available at this time.
Any questions, please contact us!
EnChroma Customer Support
Email: europesupport@enchroma.com
Phone: +44 (0) 1341 407918